Terms & Conditions
TERMS AND CONDITIONS
Terms and conditions
By using our website "SeedBankUK.com" and purchasing products or services on it, you agree to abide by the following terms and conditions.
You must be 18 or over to view and purchase goods from this website.
We may change or withdraw any part of SeedBankUK.com at any time without notice.
SeedBankUK.com may also terminate this Agreement and immediately remove, cancel or suspend access to and use of SeedBankUK.com upon breach of any part of these Terms whatsoever.
These Terms constitute the full agreement between you and SeedBankUK.com and may only be amended in writing.
By purchasing, you agree that all details you provide to SeedBankUK.com for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. We will naturally try to minimise these instances and strive to avoid any "down time".
SeedBankUK.com may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.
In the result of any waiver in respect to our terms we reserve the right to hold all terms relevant in the future.
SeedBankUK.com. are a UK Limited Company trading within the United Kingdom as SeedBankUK.com
If you would like help Ordering, or would like further information on any part of our products or services please contacts us via any of the following methods:
You can purchase any of our products via any of the following methods:
Place an online order on www.seedbankuk.com and pay using PayPal
Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website an does not mean that we can definitely meet your order. It simply confirms that your order and all relevant details were received and are progressing through our system.
* All purchases are non-exchangeable, non-refundable and non-transferable.
* SeedBankUK.com may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
* Every order is treated as individual and will be processed as such.
* Any defective, damaged or incorrect orders shipped will be replaced or refunded according to out terms and conditions ONLY if we are notified within 7 days of receiving your order and it is reasonable to do so.
* All products and services are subject to availability. SeedBankUK.com endeavour’s to keep accurate stock levels however in the event of an item being out of stock it will be deleted from your order or replaced with a similar product. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock.
* SeedBankUK.com are not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you in this situation.
Pricing & Payment
All prices seen on the website are final. Any pricing errors will result in you order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per terms and conditions.
All payments are taken in GBP (UK pound).
Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.
All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of SeedBankUK.com until paid for in full.
SeedBankUK.com does not share any information (personal or financial) with any third party.
No credit card data is stored or kept by us and we do not have access to that information.
Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by SeedBankUK.com by phone, post or e-mail. Any goods sent back without prior consent from SeedBankUK.com will be sent back at your cost.
All returns are the responsibility of the customer until they reach SeedBankUK.com
Due to brexit and the difficulty of seeds getting into the UK we do not have everything stated on the site. Due to this, when getting a refund there is a restock charge as we are having to buy strains in when strains have been order. Meaning if we fully refund we would be taking a loss.
Faulty products / damaged items:
In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country’s national postal service. We recommend using an insured delivery method; however we will not accept extra charges for Fed-Ex or other overnight courier services.
Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.
If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.
Receiving Orders (UK)
Goods should be with you within 3 working days. If goods do not arrive within 4 working days please notify us immediately
Receiving Orders (Export)
Goods in stock will be despatched within 1 to 3 business working days
Goods should be with you within 5 to 21 business working days. If goods do not arrive within 21 days please notify us immediately
We do produce proof of postage certificate on standard deliveries.
If you need to return our products have to be completely unopened and also be in there original packaging & all original seals left intact. If on receipt the goods are faulty then please follow these steps:
Complete the return form enclosed if applicable with goods and send back within 7 days of receipt
Please pay the return postage and send back by recorded delivery so you have a proof of posting
We can repair a faulty product within the first 3 months (or replace it depending on the fault)
If the item is in stock we will replace it immediately. If the product is not in stock we will give a credit voucher code or a refund with postage
Postage will not be charged on replacement/repair of faulty products.
If on receipt of your package you are not happy with your goods please take the following steps:
Complete a return form stating the reason for return and enclosed with goods and send back within 7 days of receipt.
Goods must be returned in the same condition as they were received. All seed packets must be unopened and sealed. All seeds delivered out of original breeder packs can not be returned.
When doing a refund there will be a restock charge as seeds have become extremely difficult to get hold of and we cannot afford to order seeds in for clients and then refund them a complete refund.
Please contact us before returning any items firstname.lastname@example.org
If you are not satisfied with any of the products delivered, please notify us within 7 days, and return the goods to us.
Please send products back as they were received. We will not replace any products after 3 months.
If product cannot be repaired or replaced we will give you a credit note or a refund. The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
Customer Data protection:
We store and process customer data in accordance with the current legal requirements of the data protection law, the telecommunications laws and the teleservices protection law.
All other products including smoking accessories ,advertised or sold within this website are expressly intended for ornamental and souvenir purposes, or for use with legal smoking products or other lawful purposes. The SeedBankUK.com does not condone or encourage the use, supply or production of illegal drugs or controlled substances in any way whatsoever.